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As the Senior Director of Customer Marketing at PerformLine, Rhonda spearheads the company’s customer experience and outreach strategies to ensure client satisfaction and drive loyalty. Rhonda has over 20 years of experience in the housing and mortgage industry, and her proficiency extends to navigating complex regulatory landscapes, including anti-money laundering protocols, marketing regulations, fair lending practices, and licensing requirements.
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Doreen Ghusar is a distinguished compliance expert with over 20 years of experience in the highly regulated finance and banking industries. She has a proven track record of leading organizations through digital transformation and serves as a trusted regulatory advisor to several innovative FinTech startups and digital innovation venture capital firms.
Specializing in developing and refining Compliance Management Programs, Doreen focuses on Credit Risk Models, Risk Oversight, Anti-Money Laundering initiatives, training, and identifying Dark Patterns in digital workflows. Her expertise lies in building compliance through automation and data-driven strategies, creating continuous and sustainable programs that address complex regulatory requirements. She brings a deep understanding of end-to-end lending and payment processes, ensuring compliance at every stage.
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As Chief Executive Officer and Founding Member of Winnow, Chris Hilliard leads a team of legal, compliance, and technology professionals who are transforming the way financial institutions and lenders navigate state and federal regulatory requirements. Winnow is a powerful online application that enables users to generate surveys and searches tailored to their specific business type, licensing, products, and geographic scope, based on a comprehensive and dynamic database of state and federal laws and regulations.
Chris Hilliard has over 20 years of industry experience in consumer, commercial, and residential mortgage lending and general banking, with extensive expertise in regulatory compliance, BSA/AML, internal audit, licensing, and legal functions. He is a Certified Regulatory Compliance Manager (CRCM) and a Certified Compliance and Ethics Professional (CCEP), as well as a California Licensed Life, Accident & Health Agent. He has held executive, senior management, and mid-level management positions at major financial institutions and lenders, where he managed all aspects of compliance, risk, and litigation, as well as product development, management, and design. He is passionate about leveraging technology to create innovative solutions that enhance compliance efficiency, effectiveness, and customer satisfaction.